Questions You Might Ask
B) Qualification
-
Provide your company information and submit certified documents for the first time application.
C) Application
-
Select a Fiuu plan.
D) Integration
-
Integrate Fiuu’s APIs to add payment gateway on your website, mobile site, and in your app.
Fiuu begins processing your application the moment it is received. You should receive a email or call from our service representative within 24 hours, and in most cases you can be processing payments within a week for non-credit card channel.
It requires around 1 month for credit card channel to be approved.
You will receive a confirmation via email from Fiuu once your application has been approved.
We believe this is due to two main reasons, Fiuu’s seamless integration and Fiuu Cash.
Fiuu’s Seamless Integration has proven to decrease the cart abandon rate by 46.3%. You may check out more details of Fiuu’s Seamless Integration here.
On the other hand, Fiuu has the widest payment options in Southeast Asia, which includes payment over the counter named Fiuu Cash. This allows your customers to shop online and pay with cash at more than 2000 7-eleven branches throughout Malaysia. You may check out more details of Fiuu Cash here.
Prohibited List
|
No. |
Description of services and products |
|
1 |
Unauthorized sale or resale of counterfeit or brand name or designer products or services; sale of goods or services that are illegally imported or exported |
|
2 |
Manufacture, sale or distribution of firearms, weapons, or ammunitions and related products (ie. gunpowder, explosives, etc) |
|
3 |
Buy, sell and trade of human remains and body parts. Wildlife trade (ie. Animals classified as endangered or protected, or in animal products procured through poaching or other illegal practices) |
|
4 |
Items or Downloads that Infringe or Violate Copyright, Trademark, Right of publicity or privacy or any other proprietary right under the laws of any jurisdiction and file sharing services without the appropriate authorization from the rights holder or any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party |
|
5 |
Items that promote hate, racism, religious persecution, political provocation/incitement/seditious and/or offensive content |
|
6 |
Obscene items |
|
7 |
Pornographies, Adult Contents, Sexually Oriented Materials or Services and other illicit materials (including literature, imagery, and other media); sites offering any sexually related services such as prostitution, escorts, pay-perview, adult live chat features |
|
8 |
Pyramid or Ponzi Schemes, Matrix Programs & Other “GET RICH QUICK” Schemes and Investment Schemes |
|
9 |
Stolen goods including digital and virtual goods |
|
10 |
Network marketing, and referral marketing programs |
|
11 |
Involved the sales of products or services identified by government agencies to have a high likelihood of being fraudulent |
|
12 |
Video Content Customization Based On Customer Preferences |
|
13 |
Any business or activity considered illegal, unlawful, or prohibited by the regulators and/or governing authorities in the local jurisdiction. |
|
14 |
Any business (physical or online) which are not license or permitted by the authority or regulatory. |
|
15 |
Website mining services ie. Mining of prices on Amazon that breach a website’s acceptable use agreement. |
|
16 |
Automated bots for purchasing of products, gaming and etc. |
|
17 |
A corporation/company without active business operations or significant assets. |
|
18 |
Other goods or services that violate relevant laws and regulations or adversely affect the reputation of Fiuu |
Restricted List
|
No. |
Description of services and products |
|
1 |
Associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card. |
|
2 |
Associated with the sale of traveller’s checks or money orders. |
|
3 |
Bidding and binary. |
|
4 |
Card sharing. |
|
5 |
Direct-marketing-subscriptions, Outbound telemarketing. |
|
6 |
Drugs, Drug equipment & Drug test prevention aids & comma; Narcotics or Steroids. |
|
7 |
Legal manufacture, sale, or distribution of fireworks & hazardous materials. |
|
8 |
Forex & Currencies, Check cashing business, Services which provide certain credit repair or debt settlement services, credit transactions or insurance activities. |
|
9 |
Legal regulated and legitimate gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, lottery tickets, other ventures that facilitate gambling, games of skill (whether it is legally defined as a lottery) and sweepstakes. |
|
10 |
Precious metal, stones and gold/gold bullion. |
|
11 |
Involved rebate‐based and up‐selling businesses. |
|
12 |
Unlicensed pseudo-pharmaceuticals and other products, including miracle cures that make health claims that have not been approved or verified by the applicable local and/or national regulatory /authority body. |
|
13 |
Payment aggregators. |
|
14 |
With unlimited / lifetime service period. Such business typically involves selling lease and rent timeshares real estate and arrange timeshare accommodation exchange, or long term / lifetime club membership. |
|
15 |
Online / mobile games with in-game purchase options. |
|
16 |
Any businesses related to tobacco and/or related products or services in the local jurisdiction (e.g., cigarettes, cigars, chewing tobacco, herbal cigarettes or tobacco, hookah or shisha molasses product that contains tobacco, nicotine inhalers or sprays, e-cigarettes, e-liquid containing nicotine, or smokeless cigarettes), alcohol and related products. |
|
17 |
Companies/entities which the nature of business is a platform or provide any type of crypto-currencies services. |
|
18 |
Trust and corporate formation entities. |
|
19 |
Any non-profit, charity, or NGO organization, including but not limited to, religious organization and political party. |
|
20 |
Accountant, lawyer, notaries and company secretaries. |
Fiuu provides 6 different integration options which caters for different needs.
Fiuu’s hosted payment page integration is the fastest and easiest way to get started.
Pros: Fast and easy to set up
Suitable for: Entrepreneur/Freelancer with limited technical knowledge
Credit card, internet banking, e-wallet, cash payments, buy now pay later, and cryptocurrency
- Visa/MasterCard (Credit, Debit and Prepaid)
- Maybank2u
- CIMB Clicks
- Hong Leong Connect
- RHB Now
- AmOnline
- PBeBank
- Bank Islam
- Affin Bank
- FPX (Maybank, CIMB, Hong Leong, Public Bank, RHB, Bank Islam, AmBank, Affin Bank, Alliance Bank, Bank Simpanan Nasional, Bank Rakyat, OCBC, UOB, Standard Chartered Bank, Bank Muamalat, Kuwait Finance House)
- Fiuu Cash via 7-eleven
Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security.
Fiuu’s seamless checkout shortens the payment steps, which has proven to decrease the cart abandon rate by 46.3%.
Pros: Increases payment success rate
Suitable for: Businesses that care about user experience.
You may check out the majority of our shopping carts here.
You may download it at Github.
Yes, you can use one Fiuu account for multiple shopping carts as long as the cart is registered within the same domain name.
Yes, Fiuu supports Shopify.
Note: If you are a new or existing Shopify merchant and have not yet integrated or upgraded to the new Shopify app, please consult the following guide:
For detailed instructions on integrating with the new Shopify Payment App, please refer to the GitHub repository: GitHub – Shopify Payment App
To update your integration from the current Shopify Hosted Payment SDK to the new Shopify Payment App integration, simply click on the following link: Shopify Payment App integration
Please note that when you integrate with the Shopify app, an additional 0.25% processing charge will be imposed in addition to your existing transaction fee.
No. But it is advisable to do so as it will help to increase the your online store’s trustworthiness so customers will be confident to shop at your online store.
In addition, it is needed to ensure all customer details are encrypted and protected during and after shopping at your site.
Consumer protection under the laws administered by Bank Negara Malaysia (BNM) is not applicable for those unregulated financial service provider.
Your transaction has been denied due to merchant account issue (P02)
Reason: Merchant not subscribe to that channel.
Your payment info format not correct ! (P03)
Reason: Suspicious txn due to Vcode unmatched.
Please note that amount MUST be 2-decimal point and no comma or any other special character such as $ sign
Below are the online tools that help to verify your vcode and skey for payment request/response:
Not allowed to process (P04)
Reason: Buyer info incomplete.
Please note that mobile number such as 012345678 or any common faked number will be blocked. Same applied to invalid email or buyer name that less than 3 characters.
Your one-stop payment partner for business growth.
Sign Up
Comprehensive Payment Channels
Unlock over 110 major payment methods across Southeast Asia.
One Integration, One Platform
Enables business to accept local and cross-border payments in Southeast Asia.
Seamless, Easy, and Instant
Sign up with digital on-boarding and start accepting payment within minutes.